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Frequently Asked Questions
Shipping, paper, frames, returns: the answers to the questions we hear most. Can't find yours? Email us at [email protected].
Ordering & shipping
Worldwide. Every poster is printed on demand by a partner close to the delivery address: in the United States, Canada, the UK, Ireland, Australia, New Zealand, across Europe and in Asia. Shorter trips mean faster delivery and a lower environmental impact.
In the US, unframed posters usually arrive in 2 to 5 business days. Framed posters need an additional 3 to 5 business days for framing.
Typical delivery times for unframed posters elsewhere:
- Canada: 4 to 7 business days
- United Kingdom: 2 to 4 business days
- Ireland: 3 to 5 business days
- Australia and New Zealand: 3 to 6 business days
- France: 2 to 3 business days
- Germany, Spain and Sweden: 2 to 4 business days
- Denmark: 2 to 5 business days
- Netherlands and Italy: 3 to 5 business days
- Belgium: 3 to 6 business days
- Austria, Switzerland, Portugal, Poland and Norway: 3 to 7 business days
- Finland: 4 to 7 business days
- Japan: 4 to 8 business days
- Other countries: 3 to 7 business days
Outside the US, allow 2 to 5 additional business days for a framed poster (3 to 6 in Japan).
Shipping is free on orders above a minimum amount, shown on the site and in your cart; in the US it's currently $69. Below that amount, the shipping cost is calculated at checkout.
Yes, just enter the recipient's address at checkout. If you'd rather let them choose, a Posterscape gift card works too.
Custom sizes are possible on request. Email us at [email protected] with the design and the size you have in mind.
Paper, sizes & frames
All our posters are printed on 200 gsm FSC-certified paper. We choose the finish to suit each artwork: matte art paper for painterly and textured pieces, semi-gloss for designs that need vivid, saturated color, such as gradients and bold graphics.
It depends on the design. Most posters come in several sizes, from small formats up to 70 x 100 cm (about 28 x 40 in), and square designs come in square formats. Each product page lists the sizes available for that poster, in inches in the US.
Three styles: black metal, white oak and natural oak. Framed posters arrive fully assembled and ready to hang, protected by shatterproof plexiglass rather than glass. Our framing service is free.
Yes. Some designs are printed with a white margin around the image, which frames the artwork a little like a mat. When that's the case, the product page says so.
Very close, but slight differences can occur: every screen displays color differently, and paper, printing and room lighting all play a part. These small variations are normal and don't mean the poster is defective.
Returns & problems
You can request a return within 30 days of receiving your order, from your account page or by emailing [email protected]. Posterscape is based in Paris, so returns are shipped back to our address in France, wherever your order was delivered; wait for our instructions before sending anything.
Because every poster is printed on demand for your order, return shipping costs are not refunded. The exception is an item that is defective, damaged or not what you ordered: in that case, we cover the reasonable return costs. Once we've received and processed your return, we refund the original payment method; the refund usually appears within 3 to 7 business days. Full details are in our refund policy.
Email a photo of the damage to [email protected], or contact us from your account page. Depending on the situation and your preference, we'll send a replacement or issue a refund, at no additional cost to you.
Contact us before sending anything back. We'll arrange a replacement or a refund and cover the reasonable costs of fixing the mistake.
The fastest way is to return the poster you have and place a new order for the one you want. You don't need to wait for the refund before ordering.
About Posterscape
A family-owned creative studio based in Paris, France, founded in 2023 by Elena, a graphic designer, and François, a developer and former graphic designer. Read our story on What is Posterscape?
Our catalog combines two things: original artworks created by the Posterscape Creative Studio, and reproductions of great works of art, from the frescoes of Pompeii to Vermeer, Bosch, Toulouse-Lautrec and Matisse. Each product page makes clear which is which.
Email us at [email protected] or use our contact page. We're happy to help with orders, sizes and framing questions.





